Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Luxor Wellbeing Consumer Relations at: info@luxortrading.ca prior to returning your product. 

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To return an item you ordered from https://www.luxorwellbeing.ca/, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Luxor Wellbeing cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured Canada Post for proof of delivery. 

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To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. 

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Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods. 

 

No CODs will be accepted.

 

A pre-printed return label is included on your original packing slip for your convenience.